Privacy

Privacy Statement

Last updated: 18 May 2026

At EONIC Automation Pty Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Statement explains how we collect, use, disclose, store, and protect your information when you interact with our websites, products, services, applications, connected devices, and customer support channels.

This Privacy Statement is intended to comply with applicable privacy and data protection laws, including the Australian Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR), the UK GDPR, and other relevant international privacy regulations where applicable.

  1. Who We Are

EONIC Automation Pty Ltd provides garage door automation systems, accessories, smart connectivity products, applications, and related services.

References to “EONIC”, “we”, “our”, or “us” in this Privacy Statement refer to EONIC Automation Pty Ltd.

  1. Information We Collect

We may collect personal information including:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Company or business details
  • Product registration information
  • Warranty and service records
  • Payment and transaction details
  • Device, browser, and usage information
  • Website analytics and interaction data
  • Wi-Fi network information, device identifiers, connectivity status, signal strength, firmware versions, usage diagnostics, and related technical information generated by connected EONIC products and applications
  • Information relating to smart opener activity, device performance, operational status, access logs, and troubleshooting events where connected features are enabled
  • Communications with our support, sales, or service teams
  • We may also collect non-identifiable technical, operational, and statistical information to help improve our products and services.
  1. How We Collect Information

We collect information when you:

  • Visit our website
  • Create an account
  • Purchase or register a product
  • Submit a warranty claim
  • Contact customer support
  • Subscribe to marketing communications
  • Use connected or smart-enabled features
  • Install or connect EONIC products to networks or applications
  • Participate in surveys, promotions, or competitions
  • Interact with us on social media or through third-party platforms
  • We may also receive information from authorised dealers, installers, distributors, service providers, and business partners.
  1. How We Use Your Information

We may use your information to:

  • Provide products and services
  • Process orders and payments
  • Deliver customer support and warranty services
  • Improve website functionality and user experience
  • Operate smart and connected product features
  • Send product updates, safety notices, and service communications
  • Provide marketing communications where permitted by law
  • Analyse trends and business performance
  • Prevent fraud, misuse, unauthorised access, or security threats
  • Meet legal and regulatory obligations
  • We may use connected device and technical information to:
  • Assist with diagnostics, troubleshooting, warranty support, and after-sales service
  • Monitor product performance, reliability, and software functionality
  • Improve product design, safety, connectivity, and user experience
  • Provide firmware, security, and software updates
  • Support smart features and remote functionality
  • Analyse usage trends and operational insights to improve products, services, sales support, and customer experience

Connected EONIC products may communicate periodically with cloud-based systems, applications, or authorised service platforms to support functionality, diagnostics, troubleshooting, software updates, analytics, and product improvement.

In limited circumstances, authorised personnel or approved technology providers may access diagnostic and technical information associated with connected products where reasonably necessary for support, maintenance, troubleshooting, security, or service purposes.

Where connected or Wi-Fi enabled products are used, certain technical and device-related information may be automatically transmitted to EONIC Automation Pty Ltd or its authorised technology providers for the purposes outlined above. Users may disable certain connected features through product or application settings, however some functionality may become limited.

While connected features are designed to improve convenience and functionality, uninterrupted availability, connectivity, or data transmission cannot be guaranteed at all times.

We only use personal information where we have a lawful basis to do so.

  1. Legal Basis for Processing
  • Depending on your location and the nature of your interaction with us, we may process personal information based on:
  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests, including product support, diagnostics, analytics, fraud prevention, product improvement, and customer service
  1. Marketing Communications

We may send you marketing communications about our products, promotions, and updates where permitted by applicable law.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly
  • Updating your communication preferences

Opting out of marketing communications does not affect important service, safety, warranty, or product-related communications.

  1. Cookies and Analytics

Our website, applications, and connected services may use cookies, pixels, analytics tools, and similar technologies to Improve website and application performance; Understand visitor behaviour; Personalise user experience; Measure advertising effectiveness; Support website and platform security and functionality.

You may control cookie settings through your browser or device preferences. Some functionality may be affected if cookies are disabled.

  1. Sharing of Information

We may share information with:

Authorised dealers and installers, Service providers and logistics partners, Payment processors, Cloud hosting and technology providers, Marketing and analytics providers, Professional advisers, Regulatory authorities where required by law.

We do not sell personal information to third parties.

Personal information and connected device data may be processed or stored on servers located outside Australia, including by cloud, hosting, analytics, and technology providers engaged by EONIC.

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

  1. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, misuse, loss, disclosure, or alteration.

While we take reasonable steps to protect information, no system, software platform, connected device, or transmission method can be guaranteed to be completely secure.

  1. User Responsibilities

Users are responsible for maintaining the security of their Wi-Fi networks, passwords, connected devices, account credentials, and authorised user access permissions.

EONIC is not responsible for unauthorised access, interruptions, or security incidents resulting from weak passwords, insecure networks, third-party systems, user sharing practices, or circumstances outside our reasonable control.

  1. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfil the purposes outlined in this Privacy Statement; Meet legal, accounting, warranty, or regulatory obligations; Resolve disputes and enforce agreements.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

  1. Your Rights

Depending on your location and applicable laws, you may have rights to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to or restrict certain processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with a relevant privacy authority

We may require verification of identity before processing requests.

  1. Third-Party Services and Links

Our website, applications, or products may contain links to third-party websites, applications, integrations, or services. We are not responsible for the privacy practices, security, availability, or content of third-party platforms.

Users should review the privacy policies and terms of those third parties independently.

  1. Children’s Privacy

Our products and services are not directed toward children under the age required by applicable local law, and we do not knowingly collect personal information from children.

  1. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect operational, technological, legal, or regulatory changes.

Updated versions will be published on our website with the revised effective date.

  1. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Statement or your personal information, please contact:

EONIC Automation Pty Ltd
Email: privacy@eonic.com.au
Website: EONIC Automation

If you are located in Australia and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).