You have 3 months to register your product from the original purchase date shown on the receipt or proof of installation.

To log a warranty claim, please contact the installer of your garage door or gate opener for assessment. Alternatively, you can fill out our online form by clicking here

Our warranty periods vary depending on the opener purchased. These range from 8 to 10 years

You can visit our website to locate your nearest authorised EONIC reseller. Our resellers are trained to provide genuine products and expert advice. EONICS can connect you with your local EONIC dealer.

EONIC openers are sold exclusively through EONIC-approved Dealers and Installers. They are not available online or for DIY purchase. If you’d like to purchase a EONIC opener, please visit https://eonic.com.au/enquire/ and we’ll connect you with the right dealer.

EONIC openers are supplied and installed exclusively through our authorised dealer network and are not offered for DIY installation.

A battery backup option is available for all EONIC openers, ensuring continued operation during unexpected power outages or scheduled interruptions.

EONIC offers a variety of opener models designed for different door types and usage levels. Whether you need a solution for a residential property or a light commercial application, our team can help determine the most suitable opener for your requirements.

EONIC remotes can be purchased through our network of authorised EONIC resellers or directly from the EONIC online store.

Yes, all EONIC remotes are universally compatible with all EONIC openers.

EONIC remotes are security coded to work only with EONIC openers, so your old remote will not be compatible.

Please call the EONIC Support Team, and they will assist you over the phone. For most remotes, programming typically involves pairing the remote to the opener or device using the correct procedure for that specific model.

Please call the EONIC Support Team, and they will assist you over the phone. For most remotes, programming typically involves pairing the remote to the opener or device using the correct procedure for that specific model.

Yes, all EONIC remotes have 4 buttons, and each button can be programmed to operate different EONIC openers.

You can delete lost or stolen remotes by erasing all programmed codes from your opener. However, please note that this will remove all remotes. You will need to reprogram any existing remotes back.

To delete all remotes from the opener, please contact the EONIC Support team by phone for guided assistance.

A PE Beam is a photoelectric safety sensor that prevents your garage door or gate from closing when the beam is blocked or broken. This essential safety feature helps protect people, pets, vehicles, and property, and is required for full smart opener functionality through your smartphone and EONIC Lifestyle Hub.

EONIC can connect you with one of our trusted EONIC dealers or authorised installers who are qualified to assist with servicing, maintenance, and repairs.

The recommended service frequency for standard residential use; annual servicing is generally sufficient. However, for light commercial applications or higher usage environments, more frequent servicing may be required.

To maintain optimal performance and ensure the validity of your warranty, regular servicing is mandatory. Please refer to your warranty terms for specific servicing requirements.

Attempting to service the opener yourself may result in damage to the unit, pose a safety risk, and could void your warranty. To ensure safe operation and maintain warranty coverage, we strongly recommend contacting an EONIC qualified professional for all servicing requirements.

• If your EONIC opener is not opening or closing as expected, try the following troubleshooting steps:

• Check the power supply – Ensure the opener is connected to power and that any circuit breakers or power outlets are functioning correctly.
• Inspect the remote control – Replace the remote battery.
• Look for obstructions – Remove any objects blocking the door and ensure it can move freely.
• Clean the PE safety sensors (if applicable) – Dirt or debris on the sensors can prevent normal operation.
• Check for error indicators – Note any flashing lights, beeps, or error codes displayed by the opener, as these can help identify the problem.

If the issue persists after completing these checks, contact EONIC customer support for further assistance.

EONConnect is a cloud-based software that is designed to work with you EONIC opener by using a IOs or Android phone or tablet.

Your EONIC opener needs to be connected to your home internet via the EONConnect lifestyle hub.

For your safety and to meet Australian Standards, EON+ Photoelectric Safety Beams must be installed with all EONConnect Wi-Fi Lifestyle Hubs.

With EONConnect control your garage from anywhere in the world, with seamless access right from your smartphone or tablet.  (Data plan on devices is required)

Open, close, and monitor your door wherever you are, with total confidence.

Share access with family, guests or trusted trades, all managed through the app.

* EONIC does not have any control over, nor assumes any responsibility for, the performance, stability, or availability of the client’s internet connection, Wi-Fi network, or Internet Service Provider (ISP). Any issues arising from network connectivity, signal strength, bandwidth limitations, or ISP-related outages are outside the scope of EONIC’s services and may impact the functionality of connected systems.

• SHARE ACCESS EASILY – Grant secure access to family members, friends or trusted visitors, allowing multiple users to control and monitor your garage door with confidence.
• CONNECTED SMART LIVING – Integrate your garage door into your smart home ecosystem and enjoy seamless connectivity alongside your other smart devices.
• TRACKING & INSIGHTS – Stay informed with real-time activity monitoring, performance tracking, and valuable insights into how your garage door is being used.